Do I need an adapter to plug it in Spain?

No. The Hitachi Magic Wand is specifically designed for the European 230V voltage with a type F (Schuko) plug. You can plug it directly into any Spanish or EU socket with no transformer or adapter needed.

What if I am not satisfied with the product?

You have 30 days from receipt to return it, no questions asked, with a full refund. The item just needs to be in the same condition as when you received it.

What is the difference from the original Hitachi Magic Wand?

The original Hitachi runs on 110V (American voltage) and requires a transformer in Europe, which reduces its lifespan and power. Our European model runs natively on 230V, includes a Schuko plug, has 6 speeds (vs the Hitachi's 2) and comes with CE certification.

Dudas resueltas

Frequently asked questions

Q: How long does delivery take?

Orders placed before 14:00 (working days) ship the same day. Delivery takes 24 to 48 hours within mainland Spain. Canary Islands, Balearic Islands, Ceuta and Melilla may have different timescales.

Q: Is the packaging discreet?

Yes. All orders are shipped in plain boxes with no reference to the contents on the outside. The invoice and card statement will show the company name, not the product.

Got questions? You will find answers to the most common ones below. If you cannot find what you are looking for, contact us and we will be happy to help.

About the product

Is it the same as the Hitachi Magic Wand?

The Europe Magic Wand is the European evolution of the classic Hitachi Magic Wand. It shares the same concept (a powerful wand massager) but has been built specifically for the European market: it runs on 230 V with a standard Schuko plug and features improvements such as an aluminium inner head, 6 speeds and CE certification. No adapter or transformer needed.

Do I need an adapter or transformer?

No. The Europe Magic Wand is built for European mains power at 230 V — 50 Hz. Just plug it into any standard Spanish or Portuguese socket and it is ready to use.

What speeds does it have?

It has 6 speed levels, from 3,000 RPM (level 1 — the gentlest) to 6,000 RPM (level 6 — the most intense). You can change speed at any time during use.

Is it noisy?

No. The Europe Magic Wand produces just 40 dB of noise — equivalent to a quiet conversation. It is one of the quietest massagers of its kind on the market.

How much does it weigh?

The device weighs 680 g — a balanced weight that allows for extended use without excessive strain on the hand or wrist.

Can it be used over clothing?

Yes. You can use the wand directly over clothing or on bare skin. The silicone head is soft and non-irritating.

About accessories

Which accessories are compatible?

Available accessories are: Genius, Genio, Silky Touch and Vintage Touch. All are silicone heads that attach directly to the end of the wand with no tools required.

How do I attach an accessory?

Switch off the wand and press the head onto the tip of the device until it clicks firmly into place. To remove it, gently pull the accessory off. No tools needed.

About shipping

Which countries do you ship to?

We ship to Spain and Portugal, including the Balearic Islands, Canary Islands, Ceuta, Melilla, Madeira and the Azores. For other destinations, contact us.

How long does delivery take?

Orders to the Iberian Peninsula are delivered within 24–48 working hours. Orders to the Canary Islands, Balearics or other island territories may take 3–5 working days.

Is the packaging discreet?

Yes, completely. Your order arrives in a plain, neutral box with no reference to the product or the shop — only the recipient's address is visible from the outside. Nobody will know what you have bought.

Is shipping free?

Shipping is free on all orders over €60 to mainland Spain. For orders below this amount, shipping costs are calculated at checkout.

About payments

What payment methods do you accept?

We accept PayPal, bank card (SumUp), bank transfer and cash on delivery. All online payments are processed with SSL encryption.

Is it safe to buy?

Yes. The shop uses HTTPS/SSL encryption on all pages. Your card details are never stored on our servers — payment is processed entirely through certified platforms (PayPal, SumUp).

About the warranty

What warranty does the wand come with?

The Europe Magic Wand comes with an official 2-year warranty with immediate replacement. If the device develops a manufacturing defect within that period, we replace it with a new one at no extra cost.

How do I make a warranty claim?

Email us at info@hitachimagicwand.es with your order number and a description of the problem. We will walk you through the next steps.

Discretion and privacy

How will the charge appear on my bank statement?

The charge on your bank statement or PayPal account will appear under the name of the payment account holder, with no explicit reference to the product. If you have any concerns, contact us before placing your order and we will tell you the exact name that will appear.